Returns & Exchanges
At Birds & Beans Coffee, we want you to be fully satisfied with your bird-friendly brew. Due to the perishable nature of our fresh-roasted coffee, we offer a 30-day satisfaction guarantee to ensure you receive the highest quality beans.
Contact Support
Reach out to our customer service team within 30 days of your purchase if there is an issue with your order or if the coffee does not meet your expectations.
Provide Order Details
Include your order number and a brief explanation of the concern; for damaged items, please attach a photo of the packaging for our quality control team.
Receive Authorization
Our team will review your request and provide a return authorization or arrange for a replacement shipment if the product was damaged or incorrect.
Refund Processing
Once approved, a refund will be issued to your original payment method within 5-7 business days, excluding original shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing